Frequently Asked Questions

Orders are processed within 1–2 business days. International delivery typically takes 15–20 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Yes! We offer free shipping on all international orders — no minimum spend required.

Yes, we ship to most countries worldwide. Delivery typically takes 15–20 business days. Customs or import duties may apply depending on your country — these are the buyer's responsibility.

Once your order ships, you'll receive a tracking number via email. Use that number on the carrier's website to follow your delivery in real time. If you haven't received a tracking email within 3 business days, please contact us.

We offer a 30-day money-back guarantee from the date of delivery. If you're not completely satisfied with your purchase for any reason, contact us within 30 days and we'll arrange a full refund — no questions asked.

Simply email us at support@paworaa.store with your order number and reason for return. Our team will respond within 24 hours with return instructions. Items must be in their original condition and packaging.

Once we confirm your return, your refund will be processed within 5–7 business days back to your original payment method. You'll receive an email confirmation when the refund is issued.

We're sorry to hear that! Please email us at support@paworaa.store with a photo of the damaged item and your order number. We'll send you a replacement or issue a full refund right away — at no cost to you.

Absolutely. All Paworaa products are made from BPA-free, food-grade, non-toxic materials that are vet-approved and safe for daily use with dogs and cats of all breeds and sizes.

Yes! Our products are fully dishwasher safe. We recommend placing them on the top rack. They can also be hand-washed quickly with warm soapy water.

Our products come in a range of colours and styles. Visit our Shop page to see all available options. Each product listing shows the specific colours available for that item.

Yes — most of our products are designed for both dogs and cats. Check the individual product page for breed and size recommendations specific to each item.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

We process orders quickly, but if you need to make a change, please contact us at support@paworaa.store within 12 hours of placing your order. Once an order has been dispatched, we're unable to make changes, but you can still return it under our 30-day policy.

Please check your spam or junk folder first. If it's not there, email us at support@paworaa.store with the email address you used at checkout and we'll resend your confirmation.